You may recall I had to throw down last month. Some gate bitch at an AA counter at DFW was rude to an Asian lady who couldn't speak great English. Then she described her as "that Oriental woman" while I was standing there.
Decided to compose a little complaint letter, only all I got in response was a postcard saying they received it. Then, this week, I actually got five paragraph response letter from a dude named Tim:
What? No free frequent flier miles?Dear [Me],
Blah blah blah... "It is our policy to look at the whole picture, as I'm sure you will agree that internal review is in order." Blah blah blah blah blah.
"Please know that American Airlines' policy prohibits racism or discrimination of any kind."
Then comes a fun paragraph, detailing how AA cares about diversity:
"In 1995, we began a Diversity Action Council"...
...something about "sensitivity training"..."Thank you for giving us a chance to improve... Please be encouraged to travel with us again soon."
